Delete your account
How to close an account in Educational Institute — the Staff app, the Student & Guardian app or the web app — and what happens to the information in it.
Your institution holds your account
Accounts are not opened by signing up in the app: your school, college, coaching centre or madrasa made yours, and it keeps the records about you. So a request to close an account goes to the institution — or to us, and we pass it on and see it through.
How to ask
Ask your institution's office to close your account. Or write to us — on the contact page, by WhatsApp or by email — with your name, your institution's name, and the phone number or email address your account uses. We reply within 7 days, and the account is closed within 30 days of the request.
What happens to the account
The account is closed: its sign-in stops working and every device signed in to it is signed out, so nobody can use it again. The app keeps nothing on your phone once you sign out or uninstall it — your sign-in and the information saved for use without a connection are erased.
What is kept, and for how long
Records your institution has to keep — admissions, attendance, fees, receipts and results — stay with the institution as its own records and are used for nothing else. They are deleted when the institution leaves the service: archived after 90 days' notice, removed a year later, and the last copy erased two years after that. Security and audit logs are kept only as long as they are needed to protect accounts.
Closing a whole institution
An institution's owner can ask us to close the institution and delete everything in it. It is archived first, so a mistake can be undone, and then deleted on the schedule above.